General terms and conditions

1. scope

For all orders via our online store by consumers and entrepreneurs, the following GTC apply.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

With respect to entrepreneurs, these GTC shall also apply to future business relations without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become an integral part of the contract if we have expressly agreed to them.

2. contracting party, conclusion of contract

The purchase contract is concluded with Ropf GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

A binding contract may also be concluded beforehand as follows:

  • If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can also view and download the GTC at any time here on this page. You can view your past orders in our customer login.

3. delivery conditions

Shipping costs are added to the indicated product prices. You can find out more about the amount of shipping costs in the offers.

You have the option to pick up your order at Ropf GmbH, Hinterdorfstrasse 47 A, 8753 Mollis, Switzerland during the following business hours: Mon – Fri 08:00 – 16:00.

We do not deliver to packing stations.

4. payment

In our store you can use the following payment methods:

Prepayment
If you choose payment in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Paypal
You pay the invoice amount via the online provider Paypal. In principle, you must be registered there or register first, legitimize yourself with your access data and confirm the payment instruction to us. You will receive further instructions during the ordering process.

If you choose the payment method Paypal/Paypal Express, there will be an additional charge. 3.5 percent of the purchase price as costs.

Cash payment upon collection
You can pay cash for your goods when you pick them up.

5. retention of title

The goods remain our property until full payment.

For entrepreneurs, the following shall apply in addition: We shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of the goods subject to retention of title with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the receivables, but we may also collect receivables ourselves if you fail to meet your payment obligations.

6. transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the delivery person as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

7. warranty and guarantees

The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the store.

8. liability and disclaimer

Liability shall be governed by the applicable statutory provisions. However, Ropf GmbH shall not be liable in any case for (i) ordinary negligence, (ii) indirect and consequential damages and lost profits, (iii) unrealized savings, as well as (iv) damages resulting from delay in delivery, as well as (v) any acts and omissions of Ropf GmbH’s auxiliary persons, whether contractual or non-contractual.

Furthermore, Ropf GmbH shall not be liable for any damage caused by any of the following:

  • improper, non-contractual or unlawful storage, adjustment or use of the products;
  • Use of incompatible spare parts or accessories (e.g. power supply);
  • failure to maintain and/or improper modification or repair of the products by the customer or a third party;
  • force majeure, in particular damage caused by natural hazards, moisture, falls, impacts, etc., for which Ropf GmbH is not responsible, and official orders.

9. final provisions

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.